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    Terms of service

    Last Updated: 11/02/2025

    Welcome to SkinErgy by Mel!
    These Terms of Service (“Terms”) govern your use of our website https://skinergybymel.com and all related services, including product purchases, skincare treatments, consultations, and other offerings provided by SkinErgy by Mel (“we,” “us,” or “our”).
    By accessing or using our site, you agree to these Terms. If you do not agree, please do not use our website or services.

    1. Use of the Website

    You must be at least 18 years old (or the legal age of majority in your state) to make purchases or book services on our website.
    You agree to use the site only for lawful purposes and in a way that does not infringe on anyone else’s rights or restrict their use of the site.

    2. Products

    All products available on our site are intended for personal, non-commercial use only.
    We take great care to ensure our product descriptions and images are accurate, but slight variations in color, texture, or scent may occur due to the natural and handcrafted nature of our formulations.
    We reserve the right to discontinue or change any product at any time without notice.

    3. Services

    By booking any skincare service, consultation, or treatment through SkinErgy by Mel, you acknowledge that results may vary per individual based on skin type, consistency of use, and other factors.
    You agree to disclose any allergies, medical conditions, or sensitivities prior to treatment.
    All services are non-refundable, and any rescheduling must comply with our cancellation policy (typically 24 hours in advance).

    4. Pricing & Payments

    All prices are listed in U.S. Dollars (USD) and are subject to change without notice.
    We accept major credit cards and other payment methods as displayed at checkout.
    Full payment is required at the time of purchase or booking.
    In the event of a pricing or typographical error, we reserve the right to cancel or refuse any order placed under the incorrect information.

    5. Shipping & Returns

    Our Shipping Policy and Return & Refund Policy are part of these Terms. By completing a purchase, you agree to the conditions outlined in both documents.

    • Orders are processed within two (2) business days, excluding weekends and holidays.

    • Product returns are accepted only for damaged, defective, or incorrect items.

    • All services are final sale and non-refundable.

    6. Appointment Cancellations

    We understand plans can change. Please provide at least 24 hours’ notice if you need to reschedule or cancel an appointment.
    Missed appointments or late cancellations may result in forfeiture of the session or service credit.

    7. Intellectual Property

    All content on this website—including images, text, logos, graphics, and designs—is the exclusive property of SkinErgy by Mel and is protected under U.S. and international copyright laws.
    You may not reproduce, distribute, modify, or use any materials from this website without prior written permission.

    8. Limitation of Liability

    SkinErgy by Mel is not liable for any damages, losses, or allergic reactions resulting from the use or misuse of our products or services.
    All products and services are provided “as is” without warranties of any kind, express or implied.
    In no event shall SkinErgy by Mel, its owners, or affiliates be liable for any indirect, incidental, or consequential damages arising from your use of the website, services, or products.

    9. Health Disclaimer

    Our products and treatments are designed to support healthy skin but are not a substitute for medical advice.
    Consult your physician before using any new skincare product or undergoing treatment if you have health concerns or existing skin conditions.

    10. Privacy

    Your use of our site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

    11. Changes to These Terms

    We reserve the right to modify or update these Terms at any time. Updates will be posted on this page, and the “Last Updated” date will reflect the latest version.
    Continued use of the website after such changes constitutes acceptance of the revised Terms.

    12. Contact Information

    If you have questions about these Terms, please contact us at:
    📧 SkinergyByMel@gmail.com
    🌐 https://skinergybymel.com

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